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REFUND REQUEST

To claim your refund please enter your details and submit the form.

The Call Charges Explained

Following each call made, an accrued charge will be automatically deducted from your phone bill by BT or your network provider at a rate of £0.07p per minute for 0844 numbers and £0.13p per minute for 0872 numbers and £6.00 per call for 090 numbers.

We are not responsible for your phone providers Access Charge. This charge is not set by us and we have no control over it. You need to speak to your phone or mobile provider to understand the costs of calling an 0844, 0872 or 090 number.

For example, typical charges from a mobile phone can range considerably in excess of 10p to 75p minute.

Please contact your mobile phone provider to find these exact charges are before using our service.

For mobile phone users, please contact your provider. We have listed below, links to some of the major UK mobile providers as a point of reference to get your started. Do not use these links as proof of your access charge, we are not responsible for information on their websites. Mobile phone plans tend to have different access charges so please check with your provider first.

O2 - http://www.o2.co.uk/help/everything-else/changes-to-non-geographical-numbers

EE - http://ee.co.uk/help/adds-on-benefits-and-plans/price-plans-and-costs/ee-price-plans/changes-to-numbers-starting-08-09-and-118

Vodafone - http://vodafone.co.uk/campaigns/calling-service-numbers/calling-service-numbers-1/index.htm

Three - http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?

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For further information please call us on 0203 733 8119

SIM Interactive Limited T/A https://www.searchonline.org.uk

SIM Interaction Limited offers a call connection service.